About the Opportunity
Kantata’s Customer Success team exists to empower our customers to thrive through their experience with Kantata. CS partners with our customers on their health and success, increasing their capability maturity performance levels over time to drive greater value attainment. This value is unlocked through effective adoption of Kantata technology and a focus on targeted business outcomes.
As the Senior Director of Customer Success, you will be responsible for leading a segment of Kantata’s business and team of Customer Success Managers focused on customer value and adoption. You will play a pivotal role in ensuring the adoption, value achievement, satisfaction, and ultimate renewal of the Kantata solution for every customer. You will work collaboratively with cross-functional teams to drive customer centric strategies and successful outcomes.
This role requires a visionary leader who is passionate about delivering an exceptional customer experience. Your team acts as the link between the customer and the organization, ensuring that our customers are getting the best use of the Kantata solution and directly contributing to the company’s growth and success.
What You Bring to this Role
-
Previous leadership role focused on customer solutioning
-
Experience in defining and executing winning strategies with customers
-
Bachelor’s degree (Master’s degree preferred).
-
10+ years relevant technology or professional services experience; 5+ years B2B SAAS industry experience
-
Ability to lead, mentor, and inspire a team of CSM’s to achieve and exceed Adoption and Renewal targets.
-
Experience building strong executive relationships with key executives at customers.
-
Continuously assess and refine strategies to maximize customer adoption, satisfaction, and retention.
-
Collaborate closely with Sales, Professional Services, Operations, Retention Management, and other cross-functional teams to ensure a unified approach to customer success.
-
Communicate effectively with executive leadership on the progress and challenges of the enterprise customer success efforts.
-
Exceptional leadership and team management skills.
-
Excellent communication and interpersonal skills.
-
Data-driven with the ability to analyze and interpret customer success metrics.
-
Excellent problem solving and communication skills, customer orientation, business and organizational savvy and executive presence
-
Experience with customer success tools (Gainsight) and CRM systems (Salesforce).
-
Ability to travel as needed to meet with customers or attend industry events.
Compensation
-
The base salary range for this position is USD $190,000 – USD $210,000.
-
This position is eligible to participate in a Company Wide Bonus Plan.
*The above represents the expected salary range for this job requisition. Other compensation considerations include: location, relevant experience and other job-related factors.
Our Philosophy
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together – that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
-
An intentionally engaging and collaborative culture – ditch the silo!
-
Strong work-life balance that’s a true focus of the company
-
The chance to learn from some of the best people in the business
-
A vibrant, collaborative and devoted team, who still makes time for fun
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.
Kantata is an Equal Opportunity Employer.
United States
Benefits:
- Group health insurance with coverage options for Medical, Dental, and Vision
- Life Insurance
- Voluntary benefit options such as Auto, Home, and Pet Insurance
- Paid Parental Leave
- Voluntary commuter benefit options (FSA)
- 401K to save for your future
- Flexible PTO
- 11 paid holidays + floating holiday
- Top Performers Employee Recognition Program
- Philanthropic, social, and wellness events through KantataLife
If you don't see your dream job listed, we encourage you to apply anyway. We don't want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to the our network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Kantata.