Our goal is simple: to give professional services leaders a place to go to be inspired and tap into expert advice, trends and best practices in our collective pursuit of excellence. From agencies to IT services and every PS organization in between, our hosts and guests will provide the insights you need to drive a resource first organization and do what you do best, only better.
LATEST EPISODE
Episode 88
From Data to Decisions: Key Takeaways from the 2025 PS Maturity Benchmark Report w/ Charles Gustine
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Episode 88
From Data to Decisions: Key Takeaways from the 2025 PS Maturity Benchmark Report w/ Charles Gustine
Episode 87
The 2025 Benchmark Breakdown: What Sets High-Performing Firms Apart w/Dave Hofferberth
Episode 86
Unlocking PMO Success in 2025: Advice from Industry Expert Monique Ludwig
Episode 84
Defining, Implementing, and Thriving with the Right Technology w/ Meredith Brake
Episode 82
Beyond Heroic Delivery: AI’s Role in Shaping New Agency Economic Models w/ Adam Cotumaccio and Patricia Rothenberg
Episode 81
Shaping Tomorrow: How Gen Z is Redefining the Workplace w/ Gurgèn Tadevosyan, Nikhil Patel & Armita Behboodi
Episode 80
A Deep Dive into the State of the Professional Services Industry w/ John Ragsdale
Episode 79
Ghosts of Projects Past: Professional Services Horror Stories w/ Brent Trimble and Banoo Behboodi
Episode 78
Behind the Budget: What Drives CFOs to Invest in Innovation w/ Igor Mamut
Episode 77
SoDA Webinar: Agency Trends and The Cost of Inaction w/ Tom Beck, Deborah Heslip and Louise Martens
Episode 75
Consultant, Heal Thyself: The Roadmap for Increased Valuations and Glorious Exits w/ Tom Rodenhauser & Ramone Param
Episode 71
TSIA TECH on Deck Webinar Recording: Redefining Professional Services Technology w/ Jared Haleck and John Ragsdale
Episode 70
Elevating Client Partnerships: Building Trust and Driving Revenue w/ Jacob Parks
Episode 69
Adapting to Change: Agencies, AI, and the Future of Value Creation w/ Matthew Kasindorf
Episode 68
Tech Debt Unmasked: The Culprit Behind Your Costliest Blind Spots and Bottlenecks w/ John Ragsdale and Melissa Korzun
Episode 64
Navigating the Future of PS: AI Solutions and Strategic Planning w/ Eisha Armstrong
Episode 63
How Hybrid Business Models & Value Pricing Drive Organizational Success w/ Caroline Johnson
Episode 62
Customer Retention Strategies: How to Improve Your Customer Lifespan by 6x w/ Greg Daines
Episode 61
Navigating the Evolving Landscape of Consulting: From Hourly Billing to Products and Partnerships w/ Tom Rodenhauser
Episode 60
How Technology Is Transforming Value Delivery for PS Firms w/ Sarah Edwards & Jared Haleck
Episode 59
(Part 2) Agency Positive Indicators and Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett
Episode 58
(Part 1) 2023 in Review and Operating Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett
Episode 57
End of Year Compilation Episode Featuring Shane Anastasi, Peter Taylor, and Marc Lacroix
Episode 56
How to Leverage Data Analytics and AI to Improve PS Engagements w/ Tim Tutt
Episode 55
Creating a People-Centric Culture That Supports the Dreams of the Doers w/ Orrin Klopper
Episode 54
Innovations in Vertical SaaS: The Professional Services Cloud w/ Michael Speranza
Episode 51
How to Build and Establish Trust for Better Business Outcomes w/ Kristi Faltorusso
Episode 50
The Impact of Mergers and Acquisitions on Technology Investments w/ Niels Haagsman
Episode 49
Tools and Frameworks to Tackle Management and Technology Challenges w/ Brad Koehn
Episode 47
Essential Considerations for Technology Selection and Implementation w/ Simon England
Episode 46
(Part 1) Understanding the Unique Intricacies of a Consulting Firm w/ Simon England
Episode 45
The Formula to Growing World-Class Professional Services Organizations w/ Ilan Gendellman
Episode 41
(Part 2) Successful Project Dynamics and How to Effectively Manage Change w/ Shane Anastasi
Episode 40
(Part 1) How To Achieve More Successful Outcomes from Implementation Projects w/ Shane Anastasi
Episode 38
Agency Spending, Strategic Priorities, and Key Industry Trends w/ Tom Beck
Episode 37
Prioritizing Employee Experience Amidst Labor Volatility w/ Gina Hartigan
Episode 36
How to Optimize Your Business During Uncertain Economic Times w/Charles Gustine
Episode 35
Creating a Collective Culture and Enhancing the Remote Employee Experience w/ Christine Dunham
Episode 34
Professional Services Performance Trends and the Benefits of PSA w/ SPI’s Dave Hofferberth
Episode 33
Understand and Improve Your Resource Forecasting Performance w/ Marc Lacroix
Episode 32
Challenges, Trends and Tips for Leading a Successful Business in 2023 w/ Michael Speranza
Episode 31
(Part 2) Delivering Repeatable and Remarkable Customer Experiences w/ Peter Wride
Episode 30
The Evolution and Redesign of Modern Marketing and Advertising Needs w/ Lindsey Slaby
Episode 29
(Part 1) The Equation for Customer Success According to Gainsight w/ Peter Wride
Episode 28
How to Get Optimal Value From the Agency/Client Relationship w/ Bruno Gralpois
Episode 27
(Part 2) 5 Customer Experience Mistakes You Don’t Know You’re Making w/ Jessica Noble
Episode 26
(Part 1) Optimizing Customer and Employee Experience to Find Operational Excellence w/ Jessica Noble
Episode 25
The Biggest PS Tech Challenges and How Vertical SaaS Is Creating Solutions w/ Charles Gustine
Episode 24
Resource Management Automation Trends and Future Predictions w/ Randy Mysliviec
Episode 23
How to Set Your Professional Services Teams Up for Success w/ Carrie Young
Episode 22
The Changing Labor Market & Impact of Shifting Talent Pools w/ Brent and Banoo
Episode 21
How to Drive Growth and Adoption While Creating Customers for Life w/ Dave Yusuf
Episode 20
Recruiting in the Digital Age, How to Build Relationships From Home w/ Sean Kogan
Episode 19
The Key to Growth, Scale and Success in a Networked Economy w/ Ray Grainger
Episode 16
The Power of More Strategic Pitches and Driving Organic Growth w/ Brent Hodgins
Episode 15
Mastering the RFP Process and Winning at Change Management and Adoption w/Tom Schoen
Episode 14
Productizing Services for Better Utilization and Employee Satisfaction w/Owen Frivold
Episode 13
Top Trends in Resource Utilization: A Conversation with RMI’s Randy Mysliviec
Episode 12
Improving Agency Operations With Technology, Data and Automation w/ Bear Forsyth
Episode 9
Moving From Financial Charters to Driving Customer Adoption w/John Ragsdale
Episode 8
Positioning Your Business for Success while Avoiding Unprofitable Growth w/ Tim Williams
Episode 7
Industry Merger Shakes Up the PS Technology Industry: Meet the Leader of the Mavenlink / Kimble Organization
Episode 6
Calibrating Against Change and Developing a Strategic Operations Mindset w/ Melissa Korzun
Episode 3
Defusing Talent Pressure Points to Find Harmony Between Project Managers and Resource Managers w/ Peter Taylor
Episode 2
The Challenges and Trends Shaping The Future of Services Delivery w/ Ray Grainger, Sean Crafts & Roger Neel