Our goal is simple: to give professional services leaders a place to go to be inspired and tap into expert advice, trends and best practices in our collective pursuit of excellence. From agencies to IT services and every PS organization in between, our hosts and guests will provide the insights you need to drive a resource first organization and do what you do best, only better.
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Episode 41
(Part 2) Successful Project Dynamics and How to Effectively Manage Change w/ Shane Anastasi
Episode 40
(Part 1) How To Achieve More Successful Outcomes from Implementation Projects w/ Shane Anastasi
Episode 38
Agency Spending, Strategic Priorities, and Key Industry Trends w/ Tom Beck
Episode 37
Prioritizing Employee Experience Amidst Labor Volatility w/ Gina Hartigan
Episode 36
How to Optimize Your Business During Uncertain Economic Times w/Charles Gustine
Episode 35
Creating a Collective Culture and Enhancing the Remote Employee Experience w/ Christine Dunham
Episode 34
Professional Services Performance Trends and the Benefits of PSA w/ SPI’s Dave Hofferberth
Episode 33
Understand and Improve Your Resource Forecasting Performance w/ Marc Lacroix
Episode 32
Challenges, Trends and Tips for Leading a Successful Business in 2023 w/ Michael Speranza
Episode 31
(Part 2) Delivering Repeatable and Remarkable Customer Experiences w/ Peter Wride
Episode 30
The Evolution and Redesign of Modern Marketing and Advertising Needs w/ Lindsey Slaby
Episode 29
(Part 1) The Equation for Customer Success According to Gainsight w/ Peter Wride
Episode 28
How to Get Optimal Value From the Agency/Client Relationship w/ Bruno Gralpois
Episode 27
(Part 2) 5 Customer Experience Mistakes You Don’t Know You’re Making w/ Jessica Noble
Episode 26
(Part 1) Optimizing Customer and Employee Experience to Find Operational Excellence w/ Jessica Noble
Episode 25
The Biggest PS Tech Challenges and How Vertical SaaS Is Creating Solutions w/ Charles Gustine
Episode 24
Resource Management Automation Trends and Future Predictions w/ Randy Mysliviec
Episode 23
How to Set Your Professional Services Teams Up for Success w/ Carrie Young
Episode 22
The Changing Labor Market & Impact of Shifting Talent Pools w/ Brent and Banoo
Episode 21
How to Drive Growth and Adoption While Creating Customers for Life w/ Dave Yusuf
Episode 20
Recruiting in the Digital Age, How to Build Relationships From Home w/ Sean Kogan
Episode 19
The Key to Growth, Scale and Success in a Networked Economy w/ Ray Grainger
Episode 16
The Power of More Strategic Pitches and Driving Organic Growth w/ Brent Hodgins
Episode 15
Mastering the RFP Process and Winning at Change Management and Adoption w/Tom Schoen
Episode 14
Productizing Services for Better Utilization and Employee Satisfaction w/Owen Frivold
Episode 13
Top Trends in Resource Utilization: A Conversation with RMI’s Randy Mysliviec
Episode 12
Improving Agency Operations With Technology, Data and Automation w/ Bear Forsyth
Episode 9
Moving From Financial Charters to Driving Customer Adoption w/John Ragsdale
Episode 8
Positioning Your Business for Success while Avoiding Unprofitable Growth w/ Tim Williams
Episode 7
Industry Merger Shakes Up the PS Technology Industry: Meet the Leader of the Mavenlink / Kimble Organization
Episode 6
Calibrating Against Change and Developing a Strategic Operations Mindset w/ Melissa Korzun
Episode 3
Defusing Talent Pressure Points to Find Harmony Between Project Managers and Resource Managers w/ Peter Taylor
Episode 2
The Challenges and Trends Shaping The Future of Services Delivery w/ Ray Grainger, Sean Crafts & Roger Neel