Kantata Named a Leader in the IDC MarketScape for AI-Enabled PSA
As AI reshapes how work is planned, delivered, and measured, professional services automation (PSA) is no longer a “nice to have.” It’s the operating standard for sustainable growth.
Read the Excerpt
In the IDC MarketScape: Worldwide AI-Enabled Professional Services Automation Applications 2025-2026, Kantata is recognized as a Leader. Kantata was recognized for strengths in AI strategy, customer support, and built for the future.
Why AI-Enabled PSA is Essential for Success
AI has moved from differentiator to expectation. Organizations are actively rethinking their PSA investments as they look to improve productivity, optimize resources, and respond faster to change.
The stakes are higher than ever.
Challenges around resource management, forecasting accuracy, and margin visibility continue, while legacy systems often introduce friction rather than clarity — forcing teams into manual workarounds that slow decision-making and chip away at confidence.
IDC’s research makes one thing clear: AI-enabled PSA is key to solving these challenges. PSA platforms must support smarter workflows, real-time insights, and increasingly autonomous decision support through assistants, advisors, and agents.
Built for services. Designed for the age of AI.
Unlike generalist platforms or ERP extensions, Kantata is designed around how services organizations operate, scale, and evolve. It’s purpose-built specifically for professional services, setting it apart from the competition.
Kantata’s ability to support both mid-market and enterprise services firms through two PSA offerings:
- Kantata OX: a standalone PSA ideal for agile midmarket and enterprise organizations scaling from hundreds to thousands of users, known for fast time to value
- Kantata SX: a Salesforce-native PSA built for sophisticated, multi-entity global enterprises with thousands of users, extending Salesforce value across service delivery
AI That Captures Expertise, Not Just Data
Kantata’s biggest differentiator? Its future-forward approach to AI.
According to the IDC MarketScape, “Kantata's AI strategy is straightforward and easy to understand. It is focused on transforming professional services by integrating AI to automate tasks, provide actionable insights, and improve project outcomes.” Rather than layering generic AI on top of existing processes, Kantata is building intelligence that captures and operationalizes the expertise embedded in every project, every decision, and every client interaction to support.
- Smart resourcing optimization
- Proactive risk identification
- Automated project workflows
- AI-driven status reporting
Kantata is also launching the industry’s first ever Expertise Engine™, designed to surface institutional knowledge, reduce risk, and help teams make better decisions faster — resulting in a PSA platform that not only reports on what has happened, but how to leverage those insights to actively help teams determine what to do next.
A Platform You Can Grow With
An AI-enabled PSA is not a one-time purchase. As firms embrace a hybrid human + AI workforce, they need a long-term partner with the architectural depth, domain focus, and vision to grow alongside them.
Customer feedback reinforces Kantata’s position as a strategic ally firms can trust. Organizations cite strong support both during implementation and post go-live, positioning Kantata as a platform they want to continue investing in for years to come.
We believe Kantata’s position as a Leader in the IDC MarketScape reflects its ability to deliver value today — while building the professional services landscape of tomorrow.
Explore the IDC MarketScape
Read the IDC MarketScape excerpt to see why Kantata was named a Leader, and learn what to look for as you assess your own PSA strategy.
Ready to move beyond manual processes, disconnected tools, and reactive decision-making? This research offers a clear view into what PSAs need to deliver for firms preparing for the future of PS — and why Kantata is a Leader.
Read the Excerpt“IDC MarketScape: Worldwide AI-Enabled PSA Applications 2025-2026 Vendor Assessment”, December 2025, IDC #US50665623.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.