Esri Adopts Kantata to Streamline Resourcing, Boost Revenues and Scale with Ease
Esri supports customers using geographic information system (GIS) technology, location intelligence and mapping. Esri takes a geographic approach to problem-solving and are committed to using science and technology to build a sustainable world.
“We couldn’t have done business the way we do it today without Kantata. Communication used to be really good locally (within your hallway or office) but Kantata has driven communication globally. This became increasingly important during the pandemic as we weren’t in the office and we needed a tool we could use to collaborate. From a resourcing perspective, having Kantata was huge.”
Business Execution Department Manager, Esri
A Forward-Looking View of Financial Performance That Decision-Makers Can Trust
With Kantata, Esri can be confident that they have a complete, accurate and up-to-date view of financials.
Kantata provides Esri with live, real-time updating dashboards and reports that accurately reflect the state of the business not only today but in the upcoming weeks, months and quarters. The team can be confident that forward looking projections and forecasts are accurate and reliable and can use this data to make key business decisions that have the potential to drastically move the needle.
“The real game changer of Kantata is the windshield view of our plans. Any accounting system will tell you where you’ve been, but Kantata gives us an accurate, up-to-date, living and breathing plan. Kantata shows us our future demand — if we expect to be short or over-staffed we can turn some dials to hire and proactively make decisions that will influence the future.”
One Source of Truth for All Resource Data
Today, Esri uses Kantata as their one source of truth for resourcing data. The team was previously keeping track of information such as skills or availability manually and assigning, tracking and managing resources without visibility into engagement status, costs, or business impact. With Kantata, Esri has not only reduced the chaos around resourcing, but has optimized the entire process. The team can be confident they are making data-informed decisions based on accurate, up-to-date and comprehensive resource and engagement information.
“Prior to Kantata, we requested resources through calls, emails, chat, or whoever was in your network. Kantata has provided us with that centralized communication channel where we can openly discuss and document resourcing data such as skills, availability and vacation. Before Kantata, we were trying to track and manage those details on a whiteboard — it was really chaotic.”
Visibility into Career Goals Drives Skills Development
Today, the Esri team not only uses Kantata to see which resources have what skills, but also which resources are raising their hand to hone new skills or develop in certain areas of their career. Resources are empowered to show interest in expanding their skills or raising their hand for certain types of engagements and Kantata makes it easy for them to keep this information updated. This increased visibility gives both resources and managers the peace of mind that no critical career conversations are being left by the water-cooler.
“Kantata is actually allowing people to guide their own career path and skills development. They can say, ‘hey I want to work on this or learn about this kind of stuff.’ We never had that before Kantata. It was all about who you knew or who you were connected with.”
Single Tool for Communication and Collaboration
Esri adopted Kantata with hopes it would enhance collaboration and communication around resourcing — only to find an even greater need for a single, unified platform once Covid-19 sent all employees to their home offices. Resourcing conversations that may have otherwise been handled on a whiteboard or in a hallway setting could now only take place virtually. Today, the Esri team — regardless of location — can access, manage and analyze all resourcing data in the Kantata platform.
“Collaboration in the office was such a big part of resourcing in the past and under Covid we couldn’t do that. The fact that we adopted Kantata prior to Covid was key. Even without the office, Kantata gave us a single platform for communication so we could continue our resourcing processes unbroken. Having a well-established process with Kantata in place really helped us stay effective during this time.”
Improvement in Billable Utilization and Margin
In the past three years, Esri has grown tremendously, with several hundred new employees joining the team. Kantata has enabled Esri to not only keep up with this growth, but efficiently meet client demands and support staff career and skill planning.
“To bring on that many new hires and still improve utilization each year has been phenomenal.”