Alcatel-Lucent Enterprise Sees 3% PS Revenue Increase After Adopting Kantata
INDUSTRY
CHALLENGE
EMPLOYEES
GEOGRAPHY
Alcatel-Lucent Enterprise, which is a worldwide provider of customized connected networking, communications and enterprise services solutions (on-premise, in the cloud or both), implemented Kantata in a six-month process overseen by business leaders. The entire company moved from a home-grown PSA onto Kantata on the same day.
Since adopting Kantata, professional services revenue has gone up by three percent.
The mission at Alcatel-Lucent Enterprise (ALE) is to make everything connect with digital age networking, communications and cloud solutions. ALE solutions are tailored to our customers’ industries providing built-in security and limited environmental impact.
“We are very happy with the results we are achieving – better information sharing and collaboration between departments and more discipline in business forecast management and in services delivery.”
Services Offer & Programs Director
The Solution
Linking customer relationship management to sales and delivery through the Kantata solution has fostered better collaboration and information-sharing across the business. This supports more consistent service delivery and more accurate forecasts, leading to greater business predictability.
Automating some functions that used to be done manually has also enabled ALE to reduce administrative overhead.
The Results
Using Kantata, ALE is able to:
- Grow revenue – professional services revenue is up 3% since moving to Kantata
- Reduce administrative headcount
- Better integrate business operations
- Achieve a more integrated pipeline
- Ensure better collaboration between sales and services
- Create more accurate forecasts