Kantata Converge
From Wake-Up Calls to What's Next: Benchmarking That Transforms
The most effective leaders look beyond internal metrics and benchmark against their peers. Watch on-demand to hear surprising lessons from SPI’s decades of benchmarking — examples of unexpected wake-up calls that turned blind spots into breakthroughs. You’ll see how access to these insights not only prevents costly missteps but also sets the stage for bold transformation.
Speakers:
- Charles Gustine, Director, Customer and Market Insights, Kantata
- Connor Budden, Global Director, Service Performance Insight (SPI)