SPI Webinar
Insights from the 2026 PS Maturity™ Benchmark
What’s really holding services organizations back from consistent, profitable performance? In today’s increasingly complex environment, the challenge isn’t effort—it’s predictability.
In this session, Dave Hofferberth, Managing Director of Service Performance Insight (SPI), and Charles Gustine, Brand Evangelist at Kantata, unpack insights from the 2026 Professional Services Maturity™ Benchmark. They explore the operational gaps that create delivery volatility, margin pressure, and inconsistent results—and what separates firms that rely on heroic effort from those that have built repeatable, predictable ways to deliver outcomes.
Watch the discussion to understand where the professional services industry is heading and what it takes to move from reactive operations to consistent, operationalized performance.
What was covered:
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How reliance on heroic effort creates delivery volatility that limits scalable growth and profitability
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The hidden downstream costs of unpredictable delivery caused by fragmented processes and systems
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What consistently high-performing firms have operationalized to move beyond heroics and firefighting
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How purpose-built operating models and platforms enable repeatable, predictable performance at scale