The Billable Hour Is Dying: A New Era of Delivery Health Metrics

Is 90% utilization really a win if it leads to burnout, missed expectations, or low client satisfaction?

Join for this session to explore how PMOs are shifting away from over-reliance on billability and toward smarter, more sustainable delivery metrics. We’ll break down how leading teams are adapting to value-based models, and what it takes to grow healthier client and team partnerships.

You’ll walk away with:

• The hidden costs of high utilization—and what to watch for
• A tactical framework for tracking delivery health (beyond spreadsheets)
• Real-world ways to embed pulse checks and mitigate delivery risk early
• A playbook for navigating client maturity in value-based engagements
• Why team satisfaction is your secret to scalable, repeatable success

Featured Speakers

Kyle Sandine

Associate Director: PMO and Delivery Center of Excellence at Adage Technologies

Brent Trimble

VP of Value Engineering at Kantata