Ep 124 - How to Scale Your Services Firm Without Breaking What You’ve Built

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What gets a professional services firm to $30 million won’t necessarily get it to the next stage of growth. In this special compilation episode, we revisit the best of four podcast conversations exploring what separates firms that successfully scale from those that stall.

Featuring insights from industry leaders Tom Rodenhauser, Ramone Param, and Alex Klein, we challenge conventional wisdom around pricing, profitability, client relationships, talent, and operations — and explore what needs to change as a firm grows.

Key topics include:

Price for value: Align pricing with the outcomes clients value most
Grow profitably: Avoid top line growth that masks margin erosion
Build beyond relationships: Turn client trust into a scalable growth strategy
Scale expertise: Build organizational capability beyond individual star performers
Make operations an advantage: Strengthen the systems, discipline, and governance needed to scale

Scaling isn’t just about winning more business or hiring more people. It’s about building a firm that can consistently deliver its best work — profitably and at scale.

Banoo Behboodi

Vice President, Success Engineering

Banoo Behboodi is a 20+ year software and services leader with extensive experience executing change initiatives with oversight of Customer Success, Professional Services and Delivery and Consulting functions. Banoo’s earlier experiences with AT&T Mobility, Coca-Cola Company and Ernst & Young leading key transformational and compliance projects, provided the foundation needed to be an effective leader and a change agent with a customer first mindset. Banoo is passionate about driving continuous improvement through sharing best practices and empowering resources through technology and analytics to optimize performance and job satisfaction while driving business outcomes.

Brent Trimble

Vice President, Value Engineering

Brent brings more than 15+ year’s of leadership experience in Management Consulting, Strategic Delivery, Marketing services and product development firms to his technology role at Kantata. As the VP of Value Engineering and the Managing Director of Marketing Service & Agency Vertical, he specializes in identifying process improvement potential, business optimization and key health metrics for alignment and orientation.

With deep business understanding through an operator lens - Brent works with Kantata partner firms to refine intrinsic and extrinsic value drivers - giving firm principals the focus required for adoption, mobilization, value realization and ultimately - success.

Prior to joining Kantata, Brent was a client of the platform and held positions at Interpublic Group, Accenture, WPP, and independent marketing consulting firms.