Episode 2

OCTOBER 12, 2021

The Challenges and Trends Shaping The Future of Services Delivery w/ Ray Grainger, Sean Crafts & Roger Neel

View Show Notes

To kick off the first episode, host Matt Finch sits down with the founders of Mavenlink, Ray Grainger, Roger Neel and Sean Crafts, to discuss some of the current challenges and future trends in the services industry! Their conversation includes:

  • The powerful forces reshaping the services industry
  • Getting the right talent at the right place at the right time in order to meet client needs
  • The emerging employee-first culture
  • The current subcontractor landscape
  • The pitfalls of tribal knowledge
  • How digital transformation and technology are evolving the industry
  • The role of Covid globalization and the appeal of a liquid workforce to both organizations and employees
  • The importance of a centralized resource management function
  • Applying a supply chain methodology to your services business
View Transcript

Banoo Behboodi

Vice President, Success Engineering

Banoo Behboodi is a 20+ year software and services leader with extensive experience executing change initiatives with oversight of Customer Success, Professional Services and Delivery and Consulting functions. Banoo’s earlier experiences with AT&T Mobility, Coca-Cola Company and Ernst & Young leading key transformational and compliance projects, provided the foundation needed to be an effective leader and a change agent with a customer first mindset. Banoo is passionate about driving continuous improvement through sharing best practices and empowering resources through technology and analytics to optimize performance and job satisfaction while driving business outcomes.


Brent Trimble

Vice President, Value Engineering

Brent brings more than 15+ year’s of leadership experience in Management Consulting, Strategic Delivery, Marketing services and product development firms to his technology role at Kantata. As the VP of Value Engineering and the Managing Director of Marketing Service & Agency Vertical, he specializes in identifying process improvement potential, business optimization and key health metrics for alignment and orientation.

With deep business understanding through an operator lens - Brent works with Kantata partner firms to refine intrinsic and extrinsic value drivers - giving firm principals the focus required for adoption, mobilization, value realization and ultimately - success.

Prior to joining Kantata, Brent was a client of the platform and held positions at Interpublic Group, Accenture, WPP, and independent marketing consulting firms.