Episode 22

August 16, 2022

The Changing Labor Market & Impact of Shifting Talent Pools w/ Brent and Banoo

View Show Notes

On this special episode of The Professional Services Pursuit, both of our hosts, Brent Trimble and Banoo Behboodi, sit down to discuss the different dimensions of the services industry as it pertains to talent and dive into some recent research on this topic. They also discuss why we are seeing more people taking a less traditional career path, and how services businesses need to adapt to retain their employees. Additional talking points include:

  • The shifting talent pools
  • Recent articles and research by Kantata and McKinsey & Company
  • Strategies that businesses can use to retain good talent
  • The future of business and getting in a position to optimize and scale
  • Reasons why people are choosing to become their own boss
  • How to source talent in this new climate
  • Upcoming webinar with TSIA addressing the changing workforce dynamics

Check out the McKinsey & Company article referenced and keep your eyes peeled for Kantata’s upcoming report, “The Changing Dynamics of the Modern Workforce”, or read more about the research here.

View Transcript

Banoo Behboodi

Vice President, Success Engineering

Banoo Behboodi is a 20+ year software and services leader with extensive experience executing change initiatives with oversight of Customer Success, Professional Services and Delivery and Consulting functions. Banoo’s earlier experiences with AT&T Mobility, Coca-Cola Company and Ernst & Young leading key transformational and compliance projects, provided the foundation needed to be an effective leader and a change agent with a customer first mindset. Banoo is passionate about driving continuous improvement through sharing best practices and empowering resources through technology and analytics to optimize performance and job satisfaction while driving business outcomes.


Brent Trimble

Vice President, Value Engineering

Brent Trimble is a 15+ year agency leadership veteran who has led agency growth and operation initiatives. As Kantata's VP of Value Engineering and the Managing Director of Marketing Service & Agency Vertical, he specializes in mapping and improving agency workflows. Deploying market understanding and best practices, Brent helps agencies refine processes and staffing dynamics. He isolates key metric improvements resulting in faster revenue recognition and ultimately models performance impact. Before joining Kantata Brent held positions at Interpublic Group, Accenture, WPP, independent agencies and consulting firms.