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Esri Uses Kimble for Confident and Collaborative Business Planning, From Resourcing to Revenue

Esri Uses Kimble for Confident and Collaborative Business Planning, From Resourcing to Revenue

Dec 08, 2021

Kimble PSA enables Esri to streamline resourcing, boost revenues, and scale with ease 

BOSTON, MA & LONDON, UK — December 10, 2021

Kimble Applications, the leading provider of cloud-based professional services automation (PSA) solutions, today announced one of their customers, Esri, continues to improve their billable utilization metrics and maximizes their services revenue since adopting Kimble PSA.

According to Kevin Ochs, Director Business Management Professional Services at Esri:

“Overall performance has increased for the past three years. To bring on that many new hires and still improve utilization each year has been phenomenal.”

Established in 1969, Esri is a global software company specializing in geographic information system (GIS) software, location intelligence, spatial analytics and mapping. Esri’s software helps customers unlock the full potential of data to improve operational and business results. Esri began looking for a PSA in 2017 when it became clear that overly-manual resourcing processes would not scale given the growth projections for the company. Today, Esri uses Kimble PSA as their source of truth for engagement and resourcing data. The team is enabled to make more strategic and impactful decisions, which have resulted in:

  • Significant expansion of services division with over 350 new hires successfully onboarded since 2018
  • Improvement in billable utilization which drives additional services revenue
  • Increased confidence in the accuracy of financial projections such as estimate at complete (EAC) and revenue forecast
  • Improved communication and collaboration despite remote work during Covid-19

What started as a search for a tool to help with resourcing soon proved to be much greater. Esri quickly recognized the true potential of PSA — to empower leaders to make strategic and proactive decisions that have the potential to significantly move the needle and impact business performance & customer success.

“The real game changer of Kimble is the windshield view of our plans,” said Ochs of the impact Kimble has had. “Any accounting system will tell you where you’ve been, but Kimble gives us an accurate, up-to-date, living, and breathing plan. Kimble shows us our future demand — if we expect to be short or over-staffed I can turn some dials to hire and proactively make decisions that will influence the future.”

Today, Esri looks forward with confidence knowing the data fueling financial projections, estimates, and forecasts is up-to-date, accurate, comprehensive, and reliable. Kimble PSA has enabled Esri to grow internally, deliver quality products and services and streamline the entire resource management process — all while improving utilization, and maximizing services revenue. “We couldn’t have done business the way we do it today without Kimble,” said Brad Johnson, Business Execution Department Manager at Esri. “Communication used to be really good locally (within your hallway or office) but Kimble has driven communication globally. This became increasingly important during the pandemic as we weren’t in the office and we needed a tool we could use to collaborate. From a resourcing perspective, having Kimble was huge.”

Sarah Edwards, Kimble’s Chief Product & Strategy Officer, reports:

“Esri has seen great results from Kimble and has been very diligent in working with Kimble to deliver even more potential, with Kevin Ochs serving on our Enterprise Advisory Board (EAB). We love how committed Esri’s team is in feeding back on the product and fueling improvement and innovation.”


Esri, the global market leader in geographic information system (GIS) software, location intelligence, and mapping, helps customers unlock the full potential of data to improve operational and business results. Founded in 1969 in Redlands, California, USA, Esri software is deployed in more than 350,000 organizations globally and in over 200,000 institutions in the Americas, Asia and the Pacific, Europe, Africa, and the Middle East, including Fortune 500 companies, government agencies, nonprofits, and universities. Esri has regional offices, international distributors, and partners providing local support in over 100 countries on six continents. With its pioneering commitment to geospatial information technology, Esri engineers the most innovative solutions for digital transformation, the Internet of Things (IoT), and advanced analytics. Visit us at


Kimble Applications helps professional service organizations run their project-based businesses better. Global leaders in consulting, software, and hi-tech such as NTT Data, Sage, and Canon use Kimble to optimize resource utilization, profitability, and business scalability. Kimble is the only leading software vendor that focuses exclusively on professional services automation (PSA), putting all its energy into innovating features and easy-to-use functionality that improve team collaboration and efficiency around the key services processes. Built to work seamlessly with CRM, Kimble drives a forward-looking focus and more timely decision making with intelligent insights and guidance. Learn more at

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