Fuel your 2024 performance improvement initiatives.

The professional services project lifecycle is complex, and when teams don’t get it right, it doesn’t just impact the bottom line—it also impacts client and employee satisfaction.

The findings of this benchmark clearly highlight the importance of leveraging advanced, purpose-built technology to enhance service delivery, efficiency, and overall business outcomes.

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2024 Professional Services Maturity Benchmark

Inside the report…

2023 was a tough year! Over the past year, SPI Research notes performance deterioration in several areas, most notably in revenue and profitability.

25%

decrease in PS revenue

4%

decrease in profit

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What Changed from 2022 to 2023? KPI Comparison

SPI Research sees four major goals PS Executives need to achieve

Success depends on optimizing all four, not just focusing on growth or profitability.

01

Revenue
Growth

02

Organizational
Profit

03

Client
Satisfaction

04

Employee
Optimization

Professional Services Maturity Progression

High-performing PSOs use technology to get better visibility and organizational efficiency

Nearly 90% of high-performing PSOs use PS technology

28%

higher EBITDA % for PS orgs using PS technology

14%

higher project margins for PS orgs using PS technology

10%

higher employee billable utilization for PS orgs using PS technology

Technology supports quality service and employee productivity

Technology supports quality service and employee productivity

Having the right tools really matters! Firms where employees have the tools they need, grow faster, are more likely to be recommended by employees to others, and have higher levels of billable utilization which translates into higher margins. These are the ingredients for greater productivity and profitability in the professional services market.

Employees have the tools required to deliver quality services

Taking PS Technology to the next level

Kantata ranks as the #1 supplier of professional services technology in the 2024 Professional Services Maturity Benchmark.

Kantata develops vertical SaaS technology that’s purpose-built for the highly specific and complex needs of professional services organizations, with a comprehensive suite of market-leading capabilities that deliver clarity, control and confidence at every step of the professional services lifecycle.

Network-Enabled Resource Management
Network-Enabled Resource Management
RESOURCE RIGHT
People-Centric Project Management
People-Centric Project Management
DELIVER BETTER
Client-Inclusive Team Collaboration
Client-Inclusive Team Collaboration
STAY CONNECTED
Quote-to-Cash Financial Management
Quote-to-Cash Financial Management
ENABLE PREDICTABLE OUTCOMES
Decision-Enabling Business Intelligence & Insight
Decision-Enabling Business Intelligence & Insight
SEE THE FULL PICTURE
Visibility & Flexibility Enhancing Integrations & Workflows
Visibility & Flexibility Enhancing Integrations & Workflows
INTEGRATE EFFICIENTLY

Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.

Chris Rauch

Chief Customer Officer at Sage People

Chris Rauch quote
Hero TestimonialEsri TestimonialSage Testimonial

Our forecast metrics are so accurate that sometimes I feel like a fortune teller.

Mandee Miles

Director of Client Finance at Hero Digital

Mandee Miles quote
Hero TestimonialEsri TestimonialSage Testimonial

The real game changer of Kantata is the windshield view of our plans - Kantata gives us an accurate, up-to-date, living and breathing plan.

Kevin Ochs

Professional Services Business Management Director at Esri

Kevin Ochs quote
Hero TestimonialEsri TestimonialSage Testimonial

Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.

Chris Rauch

Chief Customer Officer at Sage People

Chris Rauch quote
Hero TestimonialEsri TestimonialSage Testimonial

Our forecast metrics are so accurate that sometimes I feel like a fortune teller.

Mandee Miles

Director of Client Finance at Hero Digital

Mandee Miles quote
Hero TestimonialEsri TestimonialSage Testimonial
2023 Professional Services Maturity Benchmark

2024 SPI Professional Services Maturity Benchmark

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