SUCCESS STORY
Appetize Doubles Length of Forecasting Outlook With Kantata
Appetize is a leading, fully cloud-based point of sale (POS), digital ordering and enterprise management platform trusted by the world’s highest volume businesses. Appetize’s mission is to elevate the guest ordering experience while making operations more efficient and productive.
Forecasting horizon doubles in length
Support in move to remote work
Industry
Company
What Kantata Replaced
Headquarters
The Challenge
As Appetize (now a part of SpotOn) began to thrive and grow as a leader in the industry, the company’s legacy systems for project tracking became less suitable for their needs. The system initially provided Appetize functional data entry, though the company’s reliance on manual data processes and limitations regarding project visibility and reporting prevented the Operations team from forecasting future needs.
Ultimately, the legacy system Appetize relied on for everyday needs created several distinct challenges that increased alongside the company’s continued success. These included manual data analysis and hurdles associated with rapid growth. Appetize relied on Google Sheets that were color coded and required large amounts of manual work to determine a person’s utilization rates across a period of time. This affected the accuracy of resource forecasts against actuals. Appetize’s rapid growth required a reliable platform as it scaled up the number of projects worked on. This need increased as the size and sophistication of completed projects grew, with Appetize completing more than 40 major projects per quarter, with most including onsite time.
“The insights found through Kantata are actionable, and we can make changes we need right then and there.”
Vice President of Client Services, Appetize
The Solution
The limitations created by legacy systems led Appetize to search for a stronger resource management solution that could support its unique needs. After evaluating the field, Appetize chose Kantata for its resource pptimization capabilities. Appetize’s demands for a better resource management solution included:
Project Creation and Allocation
Appetize didn’t use a platform that could create project-based allocations or integrate with the data created in Salesforce. With Kantata, Appetize now had the ability to create new projects that worked for its teams’ unique demands, even when used for resources spread across different time zones.
Dependable Time Tracking
The company needed to implement easy-to-use, dependable time tracking that would provide insights into project delivery and resource utilization rates. Being able to use this in conjunction with project management meant that Appetize’s pathway to further growth could be possible without the complications created by legacy systems.
Supporting a Remote Distributed Team
Appetize has offices in Los Angeles, New York, and Atlanta, as well as a strategically-placed implementation team based in nationwide locations who are available to be on site at any stadium throughout the United States. The Appetize team needed a project management solution that could connect team members to help facilitate more effective work and offer the ability to see where processes could be strengthened for further success.
“Having the flexibility provided by Kantata has been invaluable. The service and the team has been really helpful. I couldn’t do my job as well without these reports.”
Vice President of Client Services, Appetize
Benefits
- Forecasting horizon increases to 12 weeks
- Management of 40+ major projects per quarter
- Support for rapid companywide scaling
- Salesforce integration supports project implementation
“Tracking timesheets had always been a challenge. But being able to get time into Kantata and track our actuals was a primary driver to choose a new platform. We’re growing with Kantata as we continue to expand and have our projects become more sophisticated.”
Vice President of Client Services, Appetize